Centers of Medicaid and Medicare (CMS)
The Centers for Medicare & Medicaid Services (CMS) is a U.S. federal agency within the Department of Health and Human Services that administers the nation's major healthcare programs, including Medicare, Medicaid, and the Children's Health Insurance Program (CHIP).
I was involved in this project as an end-to-end designer from November 2023 to June 2025. My duties included:
Designing lo-fidelity and high-fidelity wireframes and presenting the work to stakeholders.
Collaborating with cross-functional teams such as Business Analysts, Developers, and the 508 team.
Conducting user research with prototype walkthroughs, surveys, and prompted scripts.
Process
Being a designer who is involved in discovery and user research means endless ideating. Mural was a great tool for organizing my thoughts, syntheis, and giving and getting feedback on wireframes.
Deliverables
Designs I made and shared with my immediate team, cross-functional teams, and clients on Sketch and Figma!