- Shaped UX for the VA GI Bill site transformation efforts through wireframes and user flows

- SME guidance for a 125-person workflow

- Conducted 30+ user surveys and recieved live user feedback about improved satisfaction and an increase in workflow/task completion

- Oversaw one of 12 Healthcare.gov workflows

- Designed wireframes and built interactive prototypes with WCAG/Section 508 compliance

-Supported a 160-person account-wide Sketch to Figma file migration and continued to support style guide audits/updates

-Leveraged AI user research

-Independently enhanced the usability of a small jewelry business's Shopify site by 25% by spearheading a heuristic evaluation and providing UX recommendations

- Drove 30% higher engagement with digital print assets used for social media and email newsletter marketing