Key Contributions: Oversaw a Healthcare.gov workflow, designed wireframes and built interactive prototypes with WCAG/Section 508 compliance, and leveraged AI user research

Key Contributions: Shaped UX for the VA GI Bill site transformation efforts through wireframes, user flows, 30+ user surveys, and SME guidance for a 125-person workflow

Key Contributions: Independently enhanced the usability of a small jewelry business's Shopify site by 25% and drove 30% higher engagement with digital print assets